INTERNATIONAL RESEARCH JOURNAL OF SCIENCE ENGINEERING AND TECHNOLOGY

( Online- ISSN 2454 -3195 ) New DOI : 10.32804/RJSET

Impact Factor* - 6.2311


**Need Help in Content editing, Data Analysis.

Research Gateway

Adv For Editing Content

   No of Download : 33    Submit Your Rating     Cite This   Download        Certificate

CUSTOMERS PERCEPTION REGARDING E –BANKING: A COMPARATIVE STUDY OF PNB AND HDFC BANK IN SHIMLA, H.P.

    1 Author(s):  RAKESH KUMAR

Vol -  4, Issue- 1 ,         Page(s) : 56 - 64  (2014 ) DOI : https://doi.org/10.32804/RJSET

Abstract

E-banking forces most financial institutions to re-examine their systems and practices and to look for new ways to deliver their services over the Web. To do that effectively they seek to improve work flow, reduce paper work, provide online document imaging for users and create industry wide standards in order to improve cost efficiencies and profitability. This leads to many technical, managerial and strategic issues. E-banking related technical issues may include developing an infrastructure to ensure 24-hour availability, integrating backend, front end and other supporting tools to create a seamless experience for the customer, and collection/analysis of data which enables the provision of timely information

order online

1. Deepshikha Jamwal et al. (2008), “Analysis of various security issues involving Internet Banking,” international conference on wireless Network and Embedded Systems, WECON, Oct (18-19)-2008.
2. Laura Bradley, Kate Stewart, (2003) “A Delphi study of Internet banking”, Marketing Intelligence & Planning, Vol. 21 Iss: 5, pp.272 – 281. 
3. Malhotra, P. and Singh, B. (2004), “Status of Internet Banking in India”, Management Accountant, Vol. 39 No. 11, November, 2004, pp. 890-896.
4. Nandan et al. (2008), “Internet Banking in India: Issues and Perspectives”, ICFAI Journal of Bank Management, May 2008, Vol. 7, issue 2, p47.
5. Nicolleta Corrocher, 2002, “Does Internet Banking substitutes traditional banking? Empirical evidence from Italy”, KITeS Working Papers 134, KITeS, Centre for Knowledge, Internationalization and Technology studies, July 2002.
6. Tommi Laukkanen, (2007) "Internet v/s mobile banking: comparing customer value perceptions", Business Process Management Journal, Vol. 13 Iss: 6, pp.788 – 797.
7. Uppal (2008), “Information Technology- Changing performance of banking industry- Emerging challenges and New potentials”, Gyan Management, ISSN- 0972-2785, Vol. 2, No. 1, January- June 2008, pp. 76-99.

*Contents are provided by Authors of articles. Please contact us if you having any query.






Bank Details