INTERNATIONAL RESEARCH JOURNAL OF SCIENCE ENGINEERING AND TECHNOLOGY

( Online- ISSN 2454 -3195 ) New DOI : 10.32804/RJSET

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AN ANALYTICAL STUDY ON WORK EFFICIENCY AND CUSTOMER SATISFACTION IN COOPERATIVE BANKS IN INDIA

    1 Author(s):  VIKAS KUMAR SINGH

Vol -  12, Issue- 1 ,         Page(s) : 118 - 121  (2022 ) DOI : https://doi.org/10.32804/RJSET

Abstract

Cooperative Banks form the main streams in economic development in India and globally as the functioning of any economic system is significantly driven by the banking systems and the existing financial institution.The banks have to promote proper coordination of the savings and investments as they try to finance various economic players within the country. It is for this reason that the cooperative can be defined as an organization where individuals voluntarily come together aim to promote equality while they try to drive their economic interests.

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Choy, J., Lam, S., & Lee, T. (2012). Service Quality, Customer Satisfaction, and Behavioral Intentions: Review of Literature and Conceptual Model Development. 
International Journal of Academic Research, 4 (3), 11-15. 

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