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REVOLUTIONIZING E-COMMERCE: UNVEILING THE IMPACT OF AI CHATBOTS THROUGH A SYSTEMATIC EXPLORATION
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Author(s):
ANKITA LAKRA, SRISHTI TAMRAKAR, NARSINGH SONI, DR. PRAKASH MAHILANGE
Vol - 15, Issue- 1 ,
Page(s) : 58 - 69
(2025 )
DOI : https://doi.org/10.32804/RJSET
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Abstract
AI chatbots have drastically changed consumer relations and operational efficiency in e-commerce. This comprehensive study of the literature highlights the benefits, drawbacks, and potential applications of AI chatbots in e-commerce companies.
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