Like many other areas of healthcare delivery, laboratory services are experiencing an IT revolution. Laboratory experts that keep pace with emerging IT have found new, more efficient ways to communicate and provide services; educate themselves, their staff, and their clients; market their products; and manage data and information. Because Internet-based communications are inexpensive and not hampered by time differences and geographic distance, experts predict that the Internet will become the primary means of communication in the future (Burtis, 1996; Klatt, 1997). Requests for testing and test results will be communicated electronically. Electronic image transmission will mean that hard-to-diagnose images can be sent quickly and efficiently to national specialty centers (Wilkinson, 1997). Test result reports will be linked to journal articles and other sophisticated multimedia information sources (Friedman, 1998). This capability may become more important with the increased use of genetic testing by general practitioners since physicians often do not understand the meaning of genetic test results (Holtzman, 1999). Streamlining the cost of providing this additional information will also be important since individual consults with a laboratory expert are often not paid for separately and must be worked into the cost of the test.